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Terms of use of UNIVER VIDEO

  • Overview

    Welcome to UNIVER VIDEO! UNIVER VIDEO is an online subscription service that offers our subscribers access to movies and other audiovisual entertainment products ("movies and series") streamed over the Internet to computers and other Internet-connected devices ("UNIVER compatible devices VIDEO").

    These Terms of Use regulate your use of the UNIVER VIDEO service. Used in these Terms of Use, the terms "UNIVER VIDEO service", "our service" or "the service" mean the service provided by UNIVER VIDEO, which allows the discovery and reproduction of movies and series, including all features and website, and the user interface, as well as all content and software associated with the service.

    If you are a US resident (including US possessions and territories), you agree to the Arbitration Agreement and waive collective actions, as described in Section 15, to resolve any disputes with UNIVER VIDEO (except in case of problems that can be brought to small claims court).

    Please note that these Terms of Use contain hyperlinks that can only be accessed through our website. Therefore, if you are reading these Terms of Use on any UNIVER VIDEO compatible device, you may need to access the www.univervideo.com website to view these additional terms.

  • Acceptance of Terms of Use

    These UNIVER VIDEO Terms of Use, which include the Privacy Policy and End User License Agreement, govern your use of the UNIVER VIDEO service. By accessing, using or browsing the UNIVER VIDEO service, you accept and agree to these Terms of Use. If you do not agree to the Terms of Use, do not use the UNIVER VIDEO service.

    The UNIVER VIDEO service is provided by UNIPRO EDITORA LTDA. or by one of its affiliated companies. The company UNIPRO EDITORA LTDA that is providing services to you (referred to as "UNIVER VIDEO" in these Terms of Use) and with whom you are entering this agreement depends on the country where you star your subscription to the UNIVER VIDEO service.

    Changes to the Terms of Use. UNIVER VIDEO may change these Terms of Use from time to time, including the Privacy Policy, End User License Agreement and the Social Networking Terms. These changes will take effect immediately, however, for current subscribers, the changes will take effect 30 days after their publication, unless otherwise specified. UNIVER VIDEO will seek to publish previous versions of the Terms of Use, if any, that have been published in the last 12 months. These previous versions can be consulted on the UNIVER VIDEO website (www.univervideo.com).

    Privacy. Information that identifies individuals is subject to our Privacy Policy and its terms are incorporated herein. Please see the Privacy Policy to understand our practices.

    Communication Preferences.By using the UNIVER VIDEO service, you agree to receive communications from UNIVER VIDEO electronic media related to your account. The communication will include sending you e-mails to the e-mail address provided during your registration, the publication of communications in the UNIVER VIDEO service or the "My account" page, and may include warnings related to your account (payment authorizations, changes of password or form of payment, confirmations and other information regarding transactions). Such communication will be part of your relationship with UNIVER VIDEO. You agree that any notices, contracts, disclosures or other communications sent by UNIVER VIDEO to you electronically satisfy the legal requirements for communication, including the requirement that such communications be in writing. Keep copies of electronic communications by printing a paper copy or saving an electronic copy. You also agree to receive other UNIVER VIDEO communications, such as newsletters on new features and content of UNIVER VIDEO, special offers, promotions and market research, either by email or other means of communication. If you no longer wish to receive certain non-transactional UNIVER VIDEO communications, simply access the "Email Preferences" link on the "Your Account" page of the UNIVER VIDEO website to manage your communication options. See our Privacy Policy for more details on our marketing communications.

  • Billing and Cancellation of Subscription

    Recurring charge.By starting your UNIVER VIDEO subscription and providing or designating a form of payment, you authorize UNIVER VIDEO to collect from the form of payment the amount equivalent to one month's signature at the current price at the time of collection, as well as any other amounts charged in relation your use of the UNIVER VIDEO service. You agree that the amount charged each month may vary for reasons such as promotional offers, redemption of Prepaid Cards and promotional codes and / or change or addition of plans. You agree that the amount charged each month may vary for reasons such as promotional offers, redemption of prepaid cards and promotional codes and / or change or addition of plans. You agree to authorize UNIVER VIDEO to collect from your form of payment such variable amounts, which may be charged one or more times.

    Changes in prices. UNIVER VIDEO reserves the right to adjust the prices of the UNIVER VIDEO service, or parts of the service, in any way, at any time and according to its own and exclusive criteria. Except as expressly provided in these Terms of Use, any changes to the prices of the service will take effect by sending you an email notification. For subscribers in Brazil, subscription prices may be automatically adjusted each year or more frequently, as permitted by current legislation and according to the General Market Price Index (IGP-M) published by the Getúlio Vargas Foundation or other equivalent index applicable to the UNIVER VIDEO service.

    Collection cycle. A taxa de assinatura do serviço será cobrada no início do período pago da sua assinatura e a cada mês que seguir, a não ser que e até que você cancele sua assinatura. O UNIVER VIDEO automaticamente cobrará a forma de pagamento fornecida a cada dia do mês correspondente ao dia em que sua assinatura paga começou. A taxa de assinatura terá sido plenamente adquirida quando do seu pagamento. O UNIVER VIDEO reserva o direito de alterar o ciclo de cobrança, especialmente caso não tenha sido possível cobrar o valor da assinatura da sua forma de pagamento. Caso sua assinatura paga tenha iniciado em um dia que não se repita em determinado mês, o UNIVER VIDEO cobrará sua forma de pagamento em um dia do mês aplicável ou em outro dia que julgar adequado. Por exemplo, se você iniciou sua assinatura UNIVER VIDEO ou tornou-se assinante pagante em 31 de janeiro, sua próxima data de pagamento provavelmente será 28 de fevereiro, e sua forma de pagamento será cobrada nessa data. A data de renovação da sua assinatura poderá mudar devido a alterações à sua assinatura. Visite o site do UNIVER VIDEO e clique em "Histórico de Assinatura" na página “Minha conta” para saber a data de início do seu próximo período de assinatura. O UNIVER VIDEO poderá solicitar uma autorização da sua forma de pagamento para preparar a cobrança da taxa de assinatura ou outras cobranças relacionadas ao serviço. No contexto dos presentes Termos de uso, “cobrança” significa lançar um débito, debitar ou compensar o valor a ser quitado, o que for aplicável, da sua forma de pagamento. Exceto quando descritos diferentemente, mês ou mensal referem-se ao seu ciclo de cobrança.

    There will be no refunds. PAYMENTS ARE NON-REFUNDABLE AND THERE WILL BE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS. However, after the cancellation, you will continue to have access to the service until the end of the current charge period. At any time and for any reason, UNIVER VIDEO may give discounts to any or all of its subscribers. The value and form of such credits, as well as the decision to issue them, are at the sole and absolute discretion of UNIVER VIDEO. The issue of credits will not entitle you to future claims for similar situations and will not oblige UNIVER VIDEO to issue credits in the future under any circumstances.

    Payment methods. You can edit the data of your form of payment by accessing the UNIVER VIDEO website and clicking on "My account", the link displayed at the top of every page of the UNIVER VIDEO website. If it is not possible to clear the entire amount due from your form of payment, whether due to expiration, insufficient funds or otherwise, and you do not change your payment information or cancel your account (see section "Cancel" below), you will remain responsible for all unpaid amounts and authorize UNIVER VIDEO to continue to charge you for the form of payment, which may be updated. This may change the dates of your billing cycle. For certain forms of payment, the financial institution of the form of payment may charge fees corresponding to international financial transactions or other fees. See your form of payment's financial institution for more details.

    Cancelamento. You can cancel your subscription at any time, and you will continue to have access to the UNIVER VIDEO service until the end of the ongoing billing cycle. UNIVER VIDEO DOES NOT REFUND OR GIVE CREDIT FOR SUBSCRIPTION PERIODS USED PARTIALLY OR BY MOVIES OR SERIES NOT WATCHED. To cancel, visit the "My Account" page of the site and follow the cancellation instructions. If you cancel your subscription, your account will be automatically closed at the end of the ongoing charge period. To see when the account will close, click "Subscription History" in the "My Account" section. If you have signed up for UNIVER VIDEO and have reported a third party account as a payment method and want to cancel your subscription even during the free usage period, it may be necessary to cancel the payment with the third party of the payment method and access your account, turn off automatic renewal, or unsubscribe from the UNIVER VIDEO service together with such third party. You may also check the billing information for your UNIVER VIDEO subscription with the third parties concerned.


    For the use of UNIVER VIDEO products, the user will pay to UNIVER the current amount at the time of purchase and / or rental of any content, according to prices and payment methods in force and published on the Internet site www.univervideo.com, as well as through Apps made available for Android, IOS, Windows 10 and Smartvs.


    Para la utilización de los productos UNIVER VIDEO, el usuario le pagará a Univer los valores vigentes en el acto de la adquisición y/o alquiler de cualquier contenido, conforme precios y formas de pago vigentes y publicadas en el sitio de Internet www.univervideo.com, al igual que a través de las Aplicaciones disponibles para Android, IOS, Windows 10 y Smartv´s.

  • Purchase Return Policy, Rent and Refund.

    In case the Customer regrets renting, purchasing or subscribing to UNIVER, he may exercise his right to express his interest to the Customer Service within 07 (seven) calendar days from the date of the transaction.

    Once the access to the content is verified, it will be possible to cancel the subscription and UNIVER VIDEO will take steps to refund to the Client according to the payment method used to make the purchase: (i) contacting the credit card company, within two (2) business days, to notify the financial institution responsible for the credit reversal that may occur in up to two subsequent invoices, depending on the closing date of the credit card invoice.


    You must be 18 years of age or older in your state, territory or country to subscribe to the UNIVER VIDEO service. Children under the age of 18 or of the applicable age of majority may use the service only with the involvement of a parent or guardian, using the parents 'or guardians' account and according to these Terms of Use.

    The UNIVER VIDEO service and all content viewed through UNIVER VIDEO is intended for personal and non-commercial use only. During your UNIVER VIDEO subscription, UNIVER VIDEO grants you a limited, non-exclusive, non-transferable license to access the UNIVER VIDEO service to watch movies and series only through the online broadcast service and for this purpose. Except for the limited license described above, no other right, title or interest is granted to you. You agree not to use the service for public viewing.

    You can watch a movie or series through the UNIVER VIDEO service in the country where you signed up, as well as in the countries where the UNIVER VIDEO service is offered and where UNIVER VIDEO has licenses for such movies, documentaries, children's drawings, clips musicals or series. Content available varies by country. UNIVER VIDEO has rights to distribute its content throughout the Brazilian territory. There may be content availability limitations, especially on third-party productions, when attempting to access your account from another country. The same goes for subscriptions outside Brazil. UNIVER VIDEO uses technologies to verify its geographical location and limits content according to the viewing licenses. THE NUMBER OF APPLIANCES IN WHICH YOU CAN WATCH UNIVER VIDEO CONTENT AT THE SAME TIME IS LIMITED. Access plan change information on the "My Account" page to see the number of devices where you can watch UNIVER VIDEO simultaneously. The number of devices available for use and online transmissions may be changed periodically at the discretion of UNIVER VIDEO.

    UNIVER VIDEO continually updates the service, including the content catalog. In addition, different aspects of the service are continuously tested, including site, user interfaces, service levels, plans, promotional features, availability of movies and series, broadcast and prices. UNIVER VIDEO reserves the right to conduct tests, and by using the service you agree that UNIVER VIDEO may include or exclude you from these tests without prior notice. UNIVER VIDEO reserves the right, exercised entirely according to its own criteria, to periodically and without prior notice change the way the service is offered and operated.

    You agree to use the UNIVER VIDEO service including all its features and functionality, according to all the laws, regulations and codes, as well as other restrictions of use of the service or content provided therein. You agree not to archive, download (except cache required for personal use), reproduce, distribute, modify, display, publish, license or create derivative works of, sell or otherwise use (except as expressly authorized by these Terms of Use) content and information contained or obtained from or through the UNIVER VIDEO service without the express written permission of UNIVER VIDEO and the licensors. You also agree not to: evade, remove, change, deactivate, degrade or tamper with any of the UNIVER VIDEO service content protection, use any robot, spider, scraper or other automated ways to access the UNIVER VIDEO service, decompile, reverse engineer or disassemble any software or other products or processes accessible by UNIVER VIDEO service, insert any code or product to manipulate the UNIVER VIDEO service content in any way or use data mining methods, data collection or data extraction. In addition, you agree not to upload, post, e-mail, communicate or transmit in any way any material designated to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with UNIVER VIDEO service, including software viruses, code, files, or programs.

    The availability of films and series in the menu will change periodically and from country to country. The picture quality of movies and series can vary from computer to computer and from device to device, and may be affected by a number of factors including location, available bandwidth, and speed of your Internet connection. The availability of high definition (HD) and ultra-high definition (UHD) is subject to your Internet service and the functionality of the device used. Not all content is available in HD or UHD and not all plans allow you to receive HD or UHD content. A minimum download speed of 5.0 Mbps is recommended to receive HD content, set to 720p resolution or higher. A minimum download speed of 25.0 Mbps is recommended to receive UHD content, set to a resolution higher than 1080p. You are responsible for all Internet access charges. Check with your internet service provider for information on the costs data. UNIVER VIDEO makes no statements or warranties with respect to the image quality on your screen. The start-up time of a movie or series may vary based on a number of factors, including their location, available bandwidth, the selected movie or series, and the settings of the UNIVER VIDEO-compatible device used.

    The UNIVER VIDEO streaming software was developed by or for UNIVER VIDEO and is designed to allow online transmission of UNIVER VIDEO content to UNIVER VIDEO compatible devices. This software may vary depending on the device and media. The functionality may also vary depending on the device used. BY USING THE UNIVER VIDEO SERVICE, YOU CONFIRM AND AGREE TO OUR TERMS AND CONDITIONS OF USE WITH OUR PRIVACY POLICY AND TO RECEIVE UPDATED VERSIONS OF UNIVER VIDEO SOFTWARE AND THIRD PARTY ASSOCIATED WITHOUT PRIOR NOTICE OR REQUEST. IF YOU DO NOT ACCEPT THE ABOVE TERMS, DO NOT USE THE UNIVER VIDEO SERVICE. UNIVER VIDEO IS NOT RESPONSIBLE AND DOES NOT GUARANTEE THE PERFORMANCE OF THESE DEVICES, INCLUDING THE CONTINUOUS COMPATIBILITY OF THE DEVICE WITH OUR SERVICE. By using the UNIVER VIDEO service, you agree to exclusively seek the entity that manufactured and / or sold the device to you to resolve any problems related to the device and its compatibility with the UNIVER VIDEO service. If your UNIVER VIDEO compatible device is sold, lost or stolen, disable the UNIVER VIDEO compatible device. If you do not log out or deactivate the device, other users may access the UNIVER VIDEO service through your account and gain access to certain information in your account. To deactivate a device, follow the instructions on the "My Account" page of the UNIVER VIDEO website.

    UNIVER VIDEO may terminate or restrict your use of the service without compensation or prior notice if it suspects (i) breach of any of these Terms of Use or (ii) involvement in any unlawful or improper use of the Service. No work acquired by the Buy button must disappear from the account in a minimum of 12 months if these contents are not discontinued from the site. Movies purchased by the Rent button expire after 48 hours counting from the first view (first play).


    UNIVER VIDEO reserves the right to cancel, change, modify, discontinue, suspend or terminate UNIVER VIDEO products at any time, regardless of prior notice to the user, which, if it so desires, shall be entitled to the return of any value eventually paid in advance to UNIVER VIDEO, and not yet used through the purchase or rental of digital content made available by UNIVER VIDEO products, excluding any conventional penalty or additional compensation.

    Passwords and account access

    The subscriber who created the UNIVER VIDEO account and whose form of payment is charged for the service is designated as the account holder in these Terms of Use. The account holder has access to and control over the UNIVER VIDEO account. The control of the account holder is exercised through the holder's password, therefore, to maintain exclusive control over the account, the holder should not reveal his password to anyone. In addition, should the account holder want to prevent others from contacting customer service and potentially changing the owner's control, the holder should not disclose the details of their form of payment associated with the account. You are responsible for updating and maintaining the truthfulness and accuracy of the information provided to UNIVER VIDEO relating to your account.

    To simplify the access to your account and help manage the UNIVER VIDEO service, UNIVER VIDEO employs technologies that allow us to recognize you as the account holder and give you direct access to your account without requiring you to enter your password or any other information you access the UNIVER VIDEO service, which includes accessing the UNIVER VIDEO through devices or the site. Exercise caution with regard to any communication that request the submission of credit card information or other information about your account. Responding to such communications with personal information may result in the theft of your personal information. Always access personal information about your account directly on the UNIVER VIDEO website and not by clicking on links in emails or other types of electronic communication, even if the notice looks official to you. UNIVER VIDEO reserves the right to suspend any account at any time with or without notice to the account holder, to protect itself and associated companies from suspicious fraudulent activity. UNIVER VIDEO will not be required to reimburse or give discounts to subscribers whose accounts have been suspended by a representative of UNIVER VIDEO or automated processes implemented by UNIVER VIDEO.

  • Intellectual property

    Copyright. The UNIVER VIDEO service, including all content provided by the UNIVER VIDEO service, is protected by copyright, trade secrets and other intellectual property laws and treaties.

    Trademarks. UNIVER VIDEO is a registered trademark of the UNIPRO EDITORA LTDA Patent. UNIVER VIDEO has patents that apply to the UNIVER VIDEO service. To learn more about the UNIVER VIDEO patents, see univervideo.com. Allegation of copyright infringement. If you believe that your work has been reproduced or distributed in a way that constitutes copyright infringement or you are aware of material that infringes copyright laws through the UNIVER VIDEO service, please notify us through our customer service center.

    Current legislation
    If you are a resident of Brazil, these Terms of Use shall be governed by and interpreted in accordance with the laws of Brazil. For all other UNIVER VIDEO subscribers, these Terms of Use shall be governed by and construed in accordance with the laws of the state of Delaware, USA, regardless of any conflicting legal clauses.

    You may also be entitled to certain consumer protection rights under the law of your local jurisdiction.

    Use of the information provided. UNIVER VIDEO will be free to use any comments, information, ideas, concepts, opinions, techniques or any other material contained in any communication you submit to us, including responses to questionnaires through the UNIVER VIDEO service, including the UNIVER VIDEO website and its user interfaces, on a global and perpetual basis, without remuneration, recognition or payment to you for any reason, including but not limited to developing, manufacturing and marketing products and creating, modifying or enhancing the UNIVER VIDEO service. Furthermore, you agree not to claim any "moral rights" to the extent permitted by applicable law. Please note that UNIVER VIDEO does not accept unsolicited materials or ideas from movies and series and is not responsible for the similarity of its content or programming on any medium to materials or ideas transmitted to UNIVER VIDEO. If you submit any unsolicited materials or ideas, do so with the understanding that no payment of any kind will be owed to you and that you are agreeing to exempt UNIVER VIDEO and its affiliates from any claim or use process of such materials and ideas, even if the material or idea is used and is substantially similar to the material or idea sent by you.

    Customer service. For more information about the UNIVER VIDEO service and its features, or if you need help with your account, visit the UNIVER VIDEO Help Center (univervideo.com). In some cases, the best option for Customer Service is to use a remote access tool that gives full access to your computer. If you do not want us to have this access, do not agree to the use of the remote access support tool. UNIVER VIDEO will help you in other ways. In the event of any conflict between these Terms of Use and information provided by Customer Service, these Terms of Use shall prevail.

    Validity of the clauses if any provision or provisions of these Terms of Use are held to be invalid, unlawful or unenforceable, the validity, legality and enforceability of the other provisions shall remain in full force and effect.